Equipment maintenance Training
Equipment Maintenance
Learn about equipment maintenance
French / English
Certificate
Overview
Also known as a Help Desk Technician, the Computer Systems
Maintenance Support Technician is most often called upon for diagnostic, preventive
maintenance, corrective maintenance and repair tasks for computer hardware and software.
In companies, he/she is responsible for setting up the local network (computers, printers,
scanners, etc.) and ensuring its administration (prevention, security, cleaning, adjustment,
control, ergonomics). The Computer Systems Maintenance Technician is responsible for
managing the computer stock in which he/she ensures the proper functioning of all computer and network equipment, the replacement, repair or upgrading of defective elements, and the management of software licences
Maintenance Support Technician is most often called upon for diagnostic, preventive
maintenance, corrective maintenance and repair tasks for computer hardware and software.
In companies, he/she is responsible for setting up the local network (computers, printers,
scanners, etc.) and ensuring its administration (prevention, security, cleaning, adjustment,
control, ergonomics). The Computer Systems Maintenance Technician is responsible for
managing the computer stock in which he/she ensures the proper functioning of all computer and network equipment, the replacement, repair or upgrading of defective elements, and the management of software licences
Prerequisites
Knowledge of the PC/Windows environment
The participants must know how to use the main applications of a Windows workstation (email, web browser, office automation, etc.)
Goals
Learn how a PC works and how it is structured, how to diagnose the main faults and how to troubleshoot PCs
Know and understand the role of each component of a PC computer
Learn how to assemble a computer from scratch
To acquire a practical and theoretical knowledge of computer networks in a PC environment
Training Program
1- Computer Structures and Components
- Recognise and analyse the characteristics of a PC (system, memory, processor, etc.)
- The central unit :
● The case,
● Food,
● The motherboard,
● The processor,
● The hard disk,
● Memory,
● The video card
● Peripherals
- The central unit :
● The case,
● Food,
● The motherboard,
● The processor,
● The hard disk,
● Memory,
● The video card
● Peripherals
2- How to assemble a PC
- Editing,
- The BIOS
- Replacement of BIOS by UEFI (on some motherboards)
- The BIOS
- Replacement of BIOS by UEFI (on some motherboards)
3- Operating System
- Install/reinstall Windows on PC,
- Partition a hard disk - Format a hard disk,
- Using a Windows installation CD,
- Plug and play hardware,
- Install and uninstall applications,
- The role of the Windows registry,
- Use Windows in Safe Mode,
- Problems related to the lack of computer memory,
- Know how to bypass Windows password protections,
- Diagnose, monitor and resolve performance problems
- Partition a hard disk - Format a hard disk,
- Using a Windows installation CD,
- Plug and play hardware,
- Install and uninstall applications,
- The role of the Windows registry,
- Use Windows in Safe Mode,
- Problems related to the lack of computer memory,
- Know how to bypass Windows password protections,
- Diagnose, monitor and resolve performance problems
4- Hardware Breakdowns
- Fault recognition: analysing and diagnosing problems,
- Motherboard failures. Changing a motherboard,
- Hard disk, audio and video system failures,
- Replace a hard drive,
- Memory (RAM) failures,
- Add/Replace PC and laptop memory,
- Changing a screen panel,
- Replace a faulty power supply,
- Limit the risk of breakdowns: Problems with power supply, overheating...
- Useful software for computer maintenance : Memory test, hard disk integrity, component temperature, etc
- Motherboard failures. Changing a motherboard,
- Hard disk, audio and video system failures,
- Replace a hard drive,
- Memory (RAM) failures,
- Add/Replace PC and laptop memory,
- Changing a screen panel,
- Replace a faulty power supply,
- Limit the risk of breakdowns: Problems with power supply, overheating...
- Useful software for computer maintenance : Memory test, hard disk integrity, component temperature, etc
5- Software Failures
- Create a PC reboot kit,
- Repairing a defective hard drive,
- Cleaning the hard disk,
- Restarting a faulty PC from a CD or DVD,
- Upgrading problems,
- Diagnose, monitor and resolve performance problems,
- Recover lost and/or damaged files and applications,
- Know how to use the online help
- Repairing a defective hard drive,
- Cleaning the hard disk,
- Restarting a faulty PC from a CD or DVD,
- Upgrading problems,
- Diagnose, monitor and resolve performance problems,
- Recover lost and/or damaged files and applications,
- Know how to use the online help
6- Backups
- The importance of backups,
- Backup Tools
- Cloning (with machine or software)
- Backup management and restoration,
- Online backup services
- Backup Tools
- Cloning (with machine or software)
- Backup management and restoration,
- Online backup services
7- Peripherals
- Detecting a faulty peripheral (printer, scanner, etc.),
- Retrieving and reinstalling a driver..,
- Know how to install a local or network printer
- Retrieving and reinstalling a driver..,
- Know how to install a local or network printer
8- Viruses and Antivirus
- Knowledge of viruses and anti-virus software
(troubleshooting),
- What solutions should be adopted?
- Software, firewalls,
- Configuration of updates.
- What solutions should be adopted?
- Software, firewalls,
- Configuration of updates.
9- Remote Troubleshooting
- Take control of a remote machine,
- Remote control and troubleshooting solutions
- Remote control and troubleshooting solutions
Project
01.
Final project to be carried out :
Set up a wired network
